Effective date: 03 OCTOBER 2026
## 1. About Bastide
These Terms and Conditions of Sale apply to purchases made through https://bastide-shop.com (the “Website”) from Scando Provence, doing business as Bastide ;
Business and boutique address: 7346 RED ROAD, 33143 SOUTH MIALI FL UNITED STATE
Customer service email:batideshop@gmail.com. Telephone:305 776 5951.
Please read these Terms before placing an order. By selecting the acceptance checkbox at checkout and submitting your order, you agree to these Terms. You must be at least 18 years old or the age of majority in your jurisdiction and authorized to use the payment method provided. These Terms do not limit any consumer rights that cannot lawfully be waived.
## 2. Products and descriptions
We offer fresh flowers, artificial flowers, floral arrangements, vases, tableware, candles, and selected home accessories. Product descriptions identify what is included. Vases, accessories, and styling items shown in photographs are included only when expressly stated in the product description.
We make reasonable efforts to provide accurate descriptions, dimensions, and photographs. Colors may appear differently on screens. Handmade products and natural materials may have minor variations consistent with their description. These variations do not excuse a material difference from the product ordered or a defect.
Fresh flowers are seasonal and naturally vary in size, color, and stage of bloom. Their lifespan depends on the variety, care, temperature, and environment; we do not promise a fixed lifespan unless expressly stated in the product description.
## 3. Floral substitutions and personalized arrangements
Where a product is expressly described as a seasonal or designer’s-choice arrangement, you authorize us to select flowers within the advertised style, palette, size, and value. Substitutions will be of comparable or greater value and will preserve the overall character of the arrangement.
For an order specifying particular flowers or a particular container, we will request your approval before making a material substitution. If you decline and we cannot fulfill the order as agreed, you may cancel the affected item for a full refund.
For personalized or made-to-order arrangements, the agreed specifications, price, preparation time, and any cancellation restrictions will be provided before payment. Event styling, installation, and business projects require a separate written quotation or agreement. Project-specific terms control only matters expressly addressed in that agreement, subject to applicable law.
## 4. Prices and taxes
All prices are stated in U.S. dollars. Unless expressly indicated otherwise, displayed prices exclude applicable sales tax. Taxes, shipping or delivery charges, and any other applicable charges are disclosed before you submit your order.
Prices and promotions may change for future orders. Changes do not affect an order we have already accepted. Promotional offers are subject to the conditions stated with the offer.
If a material pricing or listing error affects your order, we will contact you before fulfillment. You may accept the corrected terms or cancel the affected item for a full refund. We will not charge an increased price without your consent.
## 5. Orders and payment
You must provide accurate billing, contact, delivery, and pickup information. Please review your order before submitting it.
Payment methods available for your order are displayed at checkout. Payment is processed through the payment provider shown there and is subject to authorization. Full payment is required before fulfillment unless we agree otherwise in writing.
An automated order receipt confirms that we received your order; acceptance occurs when we send an acceptance or fulfillment confirmation. We may decline an order because an item is unavailable, payment cannot be authorized, there is a material listing error, or we have reasonable grounds to suspect fraud. If we decline an order after payment, we will promptly refund the amount paid for the unfulfilled order, including associated taxes and charges.
## 6. Boutique pickup
Boutique pickup is available when offered at checkout. The pickup location and available date or window will be stated during checkout or in your confirmation. Please wait for confirmation that your order is ready before visiting the boutique. Bring your order number; we may request identification or authorization for another person collecting your purchase.
Fresh flower orders must be collected during the confirmed pickup window. If you anticipate a delay, contact us promptly. We will explain available rescheduling options, but cannot guarantee the condition of perishable flowers held beyond the agreed date. We do not automatically impose a missed-pickup charge or forfeit your payment: any such policy must be expressly disclosed and accepted before purchase and permitted by applicable law.
## 7. Shipping and local delivery
We ship or deliver only to the destinations offered at checkout. Fresh flowers are eligible only for the fulfillment methods specifically offered for that product. Delivery areas, fees, processing times, and any date commitments are disclosed before purchase. We do not offer international shipping unless expressly stated at checkout.
For shipped merchandise, we will ship within the timeframe stated before purchase. If no shipping timeframe is stated, we will ship within 30 days, as required by applicable federal rules. If we cannot ship on time, we will notify you, provide a revised shipping date, and offer the choice of consenting to the delay or canceling for a full, prompt refund. We will obtain consent where required by law and refund orders when the required consent is not obtained.
Carrier transit estimates are estimates unless expressly identified as a guaranteed delivery commitment. For a scheduled fresh flower delivery that we cannot meet, we will contact you to agree on an alternative or provide a refund for the unfulfilled order.
You are responsible for providing a complete address and accurate access instructions and for ensuring that someone can receive perishable goods. Contact us promptly about address errors. Any additional redelivery charge caused by incorrect information or an unavailable recipient will be disclosed and agreed before redelivery.
We remain your contact for missing or damaged deliveries and will investigate with the carrier. A tracking status alone does not prevent you from raising a delivery issue. We will not leave fresh flowers unattended unless you authorize it. If you authorize unattended delivery, we are not responsible for deterioration caused solely by conditions after proper delivery, to the extent permitted by law.
## 8. Changes and cancellations
Contact us as soon as possible if you wish to change or cancel an order. For standard, non-personalized merchandise, we accept cancellation before shipment or pickup. Once shipped or collected, the return policy below applies.
For fresh flowers and personalized products, we accept cancellation before preparation or custom production begins. Any restriction on cancellation after preparation begins, including a non-refundable amount, must be clearly disclosed before purchase and is subject to applicable law. Please contact us to discuss any available changes.
These restrictions do not remove your rights if we fail to fulfill your order, supply materially incorrect or defective goods, or must offer cancellation because of a shipping delay.
## 9. Returns for non-perishable merchandise
For eligible, non-perishable, non-personalized merchandise, request a return by emailing us within 14 calendar days after delivery or pickup. Include your order number and the items you wish to return. Send the items back within 14 calendar days after we provide return instructions, or return them to the boutique as agreed.
Items returned because you changed your mind must be unused, unwashed, undamaged, and in their original packaging, with any original tags and accessories. Proof of purchase is required. Opened or used candles and items clearly identified as final sale before purchase are not eligible for change-of-mind returns. Such exclusions do not apply to remedies for defective, damaged, or materially misdescribed goods.
You are responsible for return shipping costs for change-of-mind returns. Original shipping or delivery charges are not refundable for these returns, except where required by law. We do not charge a restocking fee. Use protective packaging and retain proof of return shipment.
After receiving and inspecting an eligible return, we will issue a refund of the item price and applicable tax to the original payment method within 10 business days. Your payment provider may require additional processing time. If we believe a return is ineligible, we will explain the reason and discuss next steps before disposing of or charging to return the item.
## 10. Fresh flowers and personalized products
Fresh flowers, fresh floral arrangements, and personalized or made-to-order products are not eligible for returns solely because you changed your mind once properly fulfilled. This does not affect your rights concerning non-delivery, defects, damage, or a material departure from the agreed order.
Please inspect fresh flowers when delivered or collected. If they arrive damaged, wilted, or materially different from the agreed order, contact us as soon as possible, preferably within 24 hours, with your order number and photographs where available. This requested reporting period helps us assess perishable products; it is not a waiver of statutory rights or an automatic bar to a valid claim.
We will review the issue and provide an appropriate remedy, including replacement or a refund where warranted or required by law. Normal deterioration after fulfillment, improper care, and exposure to excessive heat or unsuitable conditions are not product defects.
## 11. Damaged incorrect or missing items
For non-perishable products, contact us promptly if an item is damaged, incorrect, defective, or missing. Please retain packaging and provide photographs where reasonably possible to help us investigate. A lack of photographs does not automatically invalidate a claim.
If we supplied an incorrect or defective product, or it was damaged in transit before delivery, we will arrange an appropriate remedy and cover reasonable necessary return shipping costs. We will not require you to accept store credit instead of a refund where a refund is required by law.
## 12. Product care and safety
Follow all product care instructions, labels, and manufacturer safety guidance. Artificial flowers and decorative arrangements are not intended to be eaten. Keep flowers and plants away from children and pets where they may present a choking or toxicity risk. Burn candles only as directed and never leave them unattended. Do not assume tableware is microwave-safe, oven-safe, or dishwasher-safe unless the manufacturer expressly states it is.
## 13. Privacy
Our separate Privacy Policy explains how we collect, use, and disclose personal information. Please review it through the Website’s Privacy Policy link. These Terms do not authorize marketing messages or substitute for any consent required by law.
## 14. Responsibility and consumer rights
We are responsible for fulfilling accepted orders in accordance with these Terms and applicable law. Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, personal injury where liability cannot legally be limited, or any other liability or warranty that applicable law does not allow us to exclude or limit. Any manufacturer’s warranty applies according to its terms and does not replace rights available under applicable law.
## 15. Governing law and disputes
These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without depriving you of mandatory consumer protections that apply in your jurisdiction.
If a problem arises, please contact us first so we can try to resolve it. If it remains unresolved, either party may pursue available legal remedies in a court with proper jurisdiction. These Terms do not require arbitration or waive any right to bring a claim in an eligible small claims court.
## 16. Changes to these Terms
We may update these Terms for future orders by publishing a revised version and effective date. The version accepted when you placed your order applies to that order. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
## 17. Contact
For order assistance, cancellations, returns, or complaints:
Bastide ‚ Scando Provence LLC
7346 RED ROAD
SOUTH MIAMI FL 33143 UNITED STATE
Email: bastideshop@gmail.com
Telephone: 305 776 5951
Website: https://bastide-shop.com
